Privacy Policy

Last updated: 12 October 2026

1. Who We Are

Cybitix Solutions (SMC-Private) Limited (“Cybitix”, “we”, “us”, or “our”) operates the website https://cybitix.com.

We are a Pakistan-registered company providing digital marketing and business growth services to clients internationally. Our services include customer acquisition, paid media, SEO, link building, website and conversion optimisation, email and CRM, and marketing automation.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, submit an inquiry, request a Growth Audit, or communicate with us.

For privacy-related questions, contact us at info@cybitix.com.

2. What Information We Collect

The information we collect depends on how you interact with our website.

Information You Provide Through Contact Forms

When you submit a contact inquiry, we may collect:

  • Your full name.

  • Your work email address.

  • Your company website, if provided.

  • The service or area you select in the inquiry form.

  • Information you include about your business, current challenges and goals.

Information You Provide Through Growth Audit Forms

When you request a Growth Audit, we may collect:

  • Your full name and work email address.

  • Your company name and website URL.

  • Your business type.

  • Your primary growth challenge.

  • Your monthly marketing spend, if you choose to provide it.

  • Other information you submit in the form.

Technical and Submission Information

When a form is submitted, the notification or related technical records may include information such as the submission date and time, page URL, IP address and browser user-agent information. This information may help us process inquiries, troubleshoot issues, maintain website security and prevent misuse.

Our website hosting environment may also process standard technical information required to operate and secure the website.

Please avoid submitting confidential information or sensitive personal information that is not necessary for your inquiry.

3. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and requests for information.

  • Understand your business goals and the services you are interested in.

  • Review information submitted through a Growth Audit request.

  • Communicate with you about your inquiry or potential business engagement.

  • Operate, maintain and protect our website and forms.

  • Detect spam, prevent misuse and troubleshoot technical problems.

  • Maintain appropriate business records and comply with applicable legal obligations.

Submitting a contact inquiry does not, by itself, sign you up for a marketing newsletter. We will send marketing communications only where we have an appropriate legal basis and any consent required by applicable law.

4. Our Legal Bases for Processing

Where applicable data protection law requires us to identify a legal basis, we rely on the basis appropriate to the purpose of processing. This may include:

  • Taking steps at your request: responding to a service inquiry or discussing a potential engagement before entering into a contract.

  • Legitimate interests: managing business inquiries, maintaining communications, protecting the website and preventing misuse, where these interests are not overridden by your rights.

  • Legal obligations: retaining or disclosing information when required by applicable law.

  • Consent: using consent-based analytics, advertising technologies or marketing communications where consent is required.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

5. Contact Forms and Email Handling

Information submitted through our contact form is transmitted to our designated business inbox for inquiry handling. Growth Audit requests are handled through our designated business email account.

Our website platform, form tools, hosting provider and email service provider may process information as needed to operate the website, deliver notifications and maintain security.

Access to submitted information should be limited to people who need it to respond to the inquiry, manage the relevant business process or maintain the website.

6. How We Share Information

We do not sell personal information.

We may share information with service providers where reasonably necessary to operate our business and website, including providers of:

  • Website hosting and infrastructure.

  • Form processing and website maintenance.

  • Business email and communications.

  • Security, spam prevention and technical support.

  • Analytics or advertising measurement, if these services are enabled.

We may also disclose information where required by law, to protect our legal rights, or in connection with a genuine business restructuring or transfer, subject to applicable legal requirements.

Service providers should process information only for appropriate purposes and under the arrangements applicable to their services.

7. International Data Processing

Cybitix is based in Pakistan and serves clients internationally. Your information may therefore be accessed or processed in Pakistan or in other countries where our service providers operate.

Where applicable data protection law requires safeguards for an international transfer, we will take the steps required by that law. You may contact us for further information about relevant safeguards, where applicable.

8. Cookies and Similar Technologies

Analytics and Advertising Technologies

Cybitix may introduce analytics, tag management and advertising measurement technologies as our website and marketing activities develop. These may include Google Analytics 4, Google Tag Manager, Google Ads conversion tracking, Meta Pixel and similar technologies.

Where implemented, these technologies may help us understand website usage, evaluate marketing campaign performance, measure relevant conversions and improve our website and services. Depending on the technology used, information processed may include page visits, interactions, browser or device information, campaign attribution and conversion events.

These technologies are not currently configured on our website, based on our present setup. Before introducing them, we will review the applicable privacy and cookie requirements, update our Cookie Policy with relevant providers and purposes, and obtain consent where required by law.

Where consent is required, non-essential cookies and similar tracking technologies will only be activated after the required consent has been obtained. Visitors will be able to manage or withdraw their consent as applicable.

9. Links and Content from Other Websites

Our website may contain links to external websites or social media platforms. When you visit an external website, its own privacy policy and practices apply.

If we use embedded third-party content or services, the provider may process information about your visit or interaction according to its own terms and privacy practices.

We encourage you to review the privacy information provided by external services before interacting with them.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The retention period depends on factors such as:

  • The nature and status of your inquiry.

  • Whether a business relationship or contract develops.

  • The need to maintain relevant business and communication records.

  • Applicable legal, accounting or regulatory requirements.

  • The need to address security issues, disputes or legal claims.

We review the information we hold and delete or anonymise it when it is no longer reasonably required, subject to applicable legal obligations.

11. How We Protect Your Information

We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of transmitting or storing information online can be guaranteed to be completely secure. Please avoid sending sensitive or confidential information through general website forms unless it is necessary and appropriate to do so.

12. Your Privacy Rights

Depending on your location and the laws that apply to the processing of your information, you may have rights to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of information in appropriate circumstances.

  • Request restriction of processing in certain circumstances.

  • Object to certain processing.

  • Request a portable copy of information where the relevant right applies.

  • Withdraw consent where processing is based on consent.

  • Complain to the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions.

To make a privacy request, email info@cybitix.com. We may need to verify your identity before responding.

13. Children’s Information

Our website and services are intended for businesses and professional audiences, rather than children. We do not knowingly seek to collect personal information from children through our business inquiry forms.

If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website features, data practices or applicable legal requirements change.

The latest version will be published on this page, with its updated date shown at the beginning.

15. Contact Us

For questions, requests or concerns about this Privacy Policy or how we handle personal information, contact:

Cybitix Solutions (SMC-Private) Limited
Website: https://cybitix.com
Email: info@cybitix.com